Focus is on the Discovery and Analysis of Process Data

“Process Execution” data provides process transparency and allows effective targeting of both measurable and tangible improvements.

The assessment and identification of "Process Execution"  data to complement your company's existing metrics and KPIs is the core of this Continual Service Management Improvement (CSI) approach.  This critical combination tells the whole story, which helps leadership make effective business decisions.  Data driven process data also provides tangible and monetary measurements (ROI) to help justify investment and operational change decisions.

This approach can complement your existing ITSM Standards and Governance requirements by focusing on the Continual Service Improvement (CSI) Lifecycle as part of a larger Service Management function supporting Incident, Change, Problem and Configuration Management.

• Targeted Process Execution Data discovery and capture methodologies. Ex. Lean Six Sigma methodologies measuring process compliance
• Document how the process is actually being implemented vs. designed
• Capture and remediate process compliance and Non-Value Add categorizations
• Assign Time Valuations and Avg Cost per step for final analysis and final assessment change recommendations 

• Objective and Unbiased Assessment of your organization’s capability area(s) against existing processes and/or Service Management best practices
• Holistic approach looking at the complete end-to-end process
• Assess process(es) both before and after it leaves your organization
• Critically assess all tangible processes and provide critical observations and solutioning recommendations