About Us
What Drives Us
A focus on data driven process improvements. The goal is to leverage data driven approaches to improving operational effectiveness and customer experience through the discovery of "Process Execution" data.
This approach blends the best of what Lean Six Sigma has to offer with an additional flavor to include value add categorization, time and cost per process step to the overall assessment equation. This goes beyond a traditional Value Stream Mapping (VSM) concept and utilizes database inclusion to demonstrate and drive Executive recommendations and adoption.
The Hacking Quality Approach
The concept and goal of "Hacking Quality" is to provide an effective "data driven" assessment of your organizational processes and services.
This “right-sized” approach to identifying waste and improving operational efficiencies provides the ability to quickly and iteratively discover process based gaps, This includes Process Execution Data and lessons learned that can be applied to all areas of an organization.
By applying a Continual Service Management Approach to identify Value-Add and Non-Value Add process steps, along with associated cycle and wait times, you can drive and quantify both customer experience and internal Return on Investment (ROI) improvements within your organization.
How Can Hacking Quality Help?
Members and affiliates of "Hacking Quality" can provide a collaboration opportunity for like minded professionals interested in improving quality of processes using a data driven improvement methodology.
"Hacking Quality" advocates a systematic and pragmatic approach to the capture and analysis of process based data. This makes it possible to both confirm OR dispel the assumptions of the effectiveness of existing processes. This data focused output differentiates the "Hacking Quality" model from more traditional and overly complex process quality models that do not effectively support executive decision making and adoption.